CPC H04M 3/5141 (2013.01) [G10L 17/04 (2013.01); H04L 51/56 (2022.05); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); H04M 3/42221 (2013.01)] | 20 Claims |
1. A method of training an artificially intelligent assistant to generate assistive actions associated with communication modes to be used to assist an agent in an interaction with a customer, the method comprising the steps of:
analyzing information related to a plurality of training interactions between at least one agent and at least one customer to train the artificially intelligent assistant;
based on the analyzed information, generating a plurality of assistive actions and a plurality of communication modes between an agent and a customer, wherein each assistive action of the plurality of assistive actions is associated with a particular communication mode of the plurality of communication modes between an agent and a customer that is different for each assistive action;
wherein at least one assistive action of the plurality of assistive actions is associated with a new communication mode between an agent and a customer that was not previously available during an interaction between an agent and a customer.
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