US 11,757,860 B1
Systems and methods for querying user configurations of computer systems to aid self-service troubleshooting and system operation diagnostics
Mark Cole, Jersey City, NJ (US); and Lee Reynolds, London (GB)
Assigned to Morgan Stanley Services Group, Inc., New York, NY (US)
Filed by Morgan Stanley Services Group Inc., New York, NY (US)
Filed on Jan. 8, 2021, as Appl. No. 17/144,683.
Int. Cl. H04L 9/40 (2022.01)
CPC H04L 63/0807 (2013.01) 14 Claims
OG exemplary drawing
 
1. A computer system for checking a configuration for a target user
of a firm, the computer system comprising:
a first on-premises computer platform of the firm;
a first external computer platform of the firm;
a diagnostic computer system that is communication with the first on-premises computer platform and the first external computer platform, wherein the diagnostic computer system comprises:
one or more processing cores that is configured to:
check a user configuration for the target user for the first on-premises computer platform; and
check a user configuration for the target user for the first external computer platform; and
a web server that is in communication with the one or more processing cores, wherein the web server is for:
serving webpages to an operator;
in a first session:
receiving, from the operator via a webpage, at least one parameter value for a user configuration check for the target user for the first on-premises computer platform;
passing the at least one parameter value to the one or more processing cores; and
sending a result from the user configuration check for the target user for the first on-premises computer platform by the one or more processing cores to the operator via a webpage; and
in a second session:
receiving, from the operator via a webpage, at least one parameter value for a user configuration check for the target user for the first external computer platform;
passing the at least one parameter value to the one or more processing cores; and
sending a result from the user configuration check for the target user for the first external computer platform by the one or more processing cores to the operator via a webpage,
wherein:
the check of the user configuration for the target user for the first on-premises computer platform by the one or more processing cores uses a first system account for authenticating with the first on-premises computer platform to collect data about the target user with the first on-premises computer platform; and
the check of the user configuration for the target user for the first external computer platform by the one or more processing cores uses a second system account for authenticating with the first external computer platform to collect data about the target user with the first external computer platform.