CPC H04L 51/02 (2013.01) [G06F 16/90332 (2019.01); G06F 18/2413 (2023.01); G06N 20/00 (2019.01); H04L 51/046 (2013.01)] | 20 Claims |
1. A computing system comprising:
a network interface configured to receive a chat message transmitted from a first user device to a second user device via a message window of a chat application, wherein the chat message comprises content associated with an object; and
a processor configured to
determine, via a machine learning model, an intent of the received chat message based on content included in the received chat message;
collect content of the object stored on a website based on the determined intent;
detect a suggested response of a user of the second user device to the received chat message based on the determined intent and the content of the object collected from the website based on the determined intent;
determine a confidence value for the suggested response of the user based on a source of the suggested response; and
output the suggested response on behalf of the user of the second device within the message window displayed on the second user device via a chatbot of the chat application based on the determined confidence value.
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