US 11,757,807 B2
Interactive chatbot for multi-way communication
Bhagirath Bhardwaj, Haryana (IN); Varun Mittal, Rajasthan (IN); Rakesh Bobbati, Telangana (IN); Anil Kumar, Rajasthan (IN); and Vibhor Gaur, New Delhi (IN)
Assigned to OLX GLOBAL B.V., Amsterdam (NL)
Filed by OLX Global B.V., Amsterdam (NL)
Filed on Jul. 6, 2021, as Appl. No. 17/367,715.
Application 17/367,715 is a continuation in part of application No. 17/164,931, filed on Feb. 2, 2021, granted, now 11,477,141.
Prior Publication US 2022/0247700 A1, Aug. 4, 2022
Int. Cl. H04L 51/02 (2022.01); G06F 16/9032 (2019.01); G06N 20/00 (2019.01); H04L 51/046 (2022.01); G06F 18/2413 (2023.01)
CPC H04L 51/02 (2013.01) [G06F 16/90332 (2019.01); G06F 18/2413 (2023.01); G06N 20/00 (2019.01); H04L 51/046 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computing system comprising:
a network interface configured to receive a chat message transmitted from a first user device to a second user device via a message window of a chat application, wherein the chat message comprises content associated with an object; and
a processor configured to
determine, via a machine learning model, an intent of the received chat message based on content included in the received chat message;
collect content of the object stored on a website based on the determined intent;
detect a suggested response of a user of the second user device to the received chat message based on the determined intent and the content of the object collected from the website based on the determined intent;
determine a confidence value for the suggested response of the user based on a source of the suggested response; and
output the suggested response on behalf of the user of the second device within the message window displayed on the second user device via a chatbot of the chat application based on the determined confidence value.