US 11,756,042 B2
Automatic delivery of customer assistance at physical locations
Sriram Bhargav Karnati, Milpitas, CA (US); Varun Soundararajan, Sunnyvale, CA (US); and Amit Agarwal, Santa Clara, CA (US)
Assigned to GOOGLE LLC, Mountain View, CA (US)
Filed by Google LLC, Mountain View, CA (US)
Filed on Jul. 1, 2019, as Appl. No. 16/459,031.
Application 16/459,031 is a continuation of application No. 14/989,559, filed on Jan. 6, 2016, granted, now 10,380,595.
Prior Publication US 2019/0325444 A1, Oct. 24, 2019
Int. Cl. G06Q 20/40 (2012.01); G06Q 20/32 (2012.01); G06Q 30/02 (2023.01); G06Q 30/0251 (2023.01)
CPC G06Q 20/405 (2013.01) [G06Q 20/3224 (2013.01); G06Q 20/3226 (2013.01); G06Q 30/0251 (2013.01); G06Q 30/0281 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A method for automated product identification and presentation, the method implemented by one or more processors and comprising:
determining, based on sensor data from one or more sensors of a computing device, that the computing device is located at a physical store;
identifying, from stored information that is based on one or more computing interactions of the user prior to arriving at the physical store, a product of interest to the user;
determining, based on accessing stored store information associated with the physical store, that the product is available at the physical store; and
in response to identifying the product based on the one or more computing interactions of the user, determining that the product is available at the physical store, and determining that the computing device is located at the physical store:
automatically executing, when the computing device is located at the physical store, an autonomous search query, that is based on the product, to identify product information that is responsive to the autonomous search query;
determining whether a degree of likelihood, that the user will complete a purchase of the product in response to receiving the product information, satisfies a likelihood threshold; and
responsive to determining that the degree of likelihood satisfies the likelihood threshold:
causing the computing device to automatically present the product information based on the product information being responsive to the autonomous search query, wherein the product information is predicted to assist a user of the computing device in completing the purchase of the product at the physical store.