US 11,755,316 B2
Customizable cloud-based software platform
Al Cook, San Francisco, CA (US); Martin Amps, San Francisco, CA (US); Madis Abel, Tallinn (EE); Hando Tint, Tartu (EE); and Tatjana Mihnovits, Hove (GB)
Assigned to Twilio Inc., San Francisco, CA (US)
Filed by Twilio Inc., San Francisco, CA (US)
Filed on Jun. 28, 2021, as Appl. No. 17/359,917.
Application 17/359,917 is a continuation of application No. 16/351,063, filed on Mar. 12, 2019, granted, now 11,138,001.
Claims priority of provisional application 62/746,289, filed on Oct. 16, 2018.
Claims priority of provisional application 62/641,539, filed on Mar. 12, 2018.
Prior Publication US 2021/0326129 A1, Oct. 21, 2021
Int. Cl. G06F 8/71 (2018.01); G06F 8/36 (2018.01); G06F 9/445 (2018.01); H04L 9/40 (2022.01); G06F 21/62 (2013.01); G06F 8/65 (2018.01); H04L 67/10 (2022.01)
CPC G06F 8/71 (2013.01) [G06F 8/36 (2013.01); G06F 8/65 (2013.01); G06F 9/44526 (2013.01); G06F 21/629 (2013.01); H04L 63/08 (2013.01); H04L 67/10 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
generating a modified version of a contact center application allocated to an account associated with a contact center platform, wherein generating the modified version of the content center application comprises:
identifying a reusable software package associated with the contact center application, the reusable software package including a modification of the contact center application;
executing the reusable software package along with source code of the contact center application instance; and
causing presentation of the modified version of the contact center application on a client device associated with the account.