US 11,750,742 B2
Systems and methods for handling calls based on call insight information
Subham Biswas, Thane (IN); and Saurabh Tahiliani, Noida (IN)
Assigned to Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed by Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed on Sep. 8, 2022, as Appl. No. 17/930,480.
Application 17/930,480 is a continuation of application No. 17/445,360, filed on Aug. 18, 2021, granted, now 11,451,666.
Prior Publication US 2023/0058560 A1, Feb. 23, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G10L 15/18 (2013.01); G10L 25/06 (2013.01); G10L 25/63 (2013.01)
CPC H04M 3/5183 (2013.01) [G10L 15/1815 (2013.01); G10L 25/06 (2013.01); G10L 25/63 (2013.01); H04M 3/5175 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
processing, by a device and using a first machine learning model, time series data to generate first call insight information regarding one or more first insights associated with a call,
wherein the time series data is generated based on audio data of the call;
processing, by the device, the audio data to generate image data associated with an audio signal of the call;
processing, by the device and using a second machine learning model, the image data to generate second call insight information regarding one or more second insights associated with the call; and
causing, by the device, an action to be performed based on the first call insight information and the second call insight information,
wherein the action is associated with one or more calls that include the call.