CPC H04M 3/5183 (2013.01) [G10L 15/1815 (2013.01); G10L 25/06 (2013.01); G10L 25/63 (2013.01); H04M 3/5175 (2013.01)] | 20 Claims |
1. A method comprising:
processing, by a device and using a first machine learning model, time series data to generate first call insight information regarding one or more first insights associated with a call,
wherein the time series data is generated based on audio data of the call;
processing, by the device, the audio data to generate image data associated with an audio signal of the call;
processing, by the device and using a second machine learning model, the image data to generate second call insight information regarding one or more second insights associated with the call; and
causing, by the device, an action to be performed based on the first call insight information and the second call insight information,
wherein the action is associated with one or more calls that include the call.
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