US 11,750,737 B2
Electronic communication system and method with sentiment analysis
Kevin Lee, Kanata (CA); Jonathan Braganza, Ottawa (CA); Justin Ghantous, Ottawa (CA); and Logendra Naidoo, Ottawa (CA)
Assigned to Mitel Networks Corporation, Kanata (CA)
Filed by Mitel Networks Corporation, Kanata (CA)
Filed on May 30, 2022, as Appl. No. 17/828,025.
Application 17/828,025 is a continuation of application No. 16/859,674, filed on Apr. 27, 2020, granted, now 11,349,982.
Prior Publication US 2022/0377169 A1, Nov. 24, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 40/169 (2020.01); H04M 3/22 (2006.01); G06F 40/53 (2020.01); G10L 25/63 (2013.01); H04M 3/42 (2006.01)
CPC H04M 3/2218 (2013.01) [G06F 40/169 (2020.01); G06F 40/53 (2020.01); G10L 25/63 (2013.01); H04M 3/42221 (2013.01)] 19 Claims
OG exemplary drawing
 
1. An electronic communication system comprising:
a communication server;
a sentiment determination system coupled to the communication server;
one or more devices coupled to the communication server; and
a highlight reel production module to generate information annotated with one or more emojis indicative of sentiment;
wherein the sentiment determination system determines a sentiment during an electronic communication and generates information comprising the one or more emojis corresponding to the sentiment to illustrate sentiment versus time, wherein the one or more emojis are linked to audio and/or transcribed information;
wherein the sentiment determination system generates an acoustic wave form associated with the one or more emojis and is configured to select a section of the audio information by scrolling a cursor over the acoustic waveform.