CPC G10L 15/26 (2013.01) [H04M 3/2218 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01)] | 20 Claims |
1. A computer-implemented method for managing promises, the method comprising:
automatically transcribing, using an automatic speech recognition engine, a call between a caller and an agent, based on real-time call stream of the call, wherein the caller calls the agent for resolution of a concern using the promises management apparatus;
automatically extracting, using a natural language processing engine, in real-time a promise made by the agent to the caller based on the transcript of the call;
generating promises data comprising a timeline and an action; and
displaying the promises data in a graphical user interface (GUI).
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