US 11,749,283 B2
Promise management apparatus and method
Umesh Sachdev, Fremont, CA (US); and Samith Ramachandran, Palo Alto, CA (US)
Assigned to Uniphore Technologies, Inc., Palo Alto, CA (US)
Filed by UNIPHORE SOFTWARE SYSTEMS INC, Palo Alto, CA (US)
Filed on Feb. 22, 2022, as Appl. No. 17/677,993.
Application 17/677,993 is a continuation of application No. 16/663,361, filed on Oct. 25, 2019, granted, now 11,257,499.
Claims priority of application No. 201941004137 (IN), filed on Feb. 1, 2019.
Prior Publication US 2022/0180875 A1, Jun. 9, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 15/26 (2006.01); H04M 3/22 (2006.01); H04M 3/51 (2006.01)
CPC G10L 15/26 (2013.01) [H04M 3/2218 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for managing promises, the method comprising:
automatically transcribing, using an automatic speech recognition engine, a call between a caller and an agent, based on real-time call stream of the call, wherein the caller calls the agent for resolution of a concern using the promises management apparatus;
automatically extracting, using a natural language processing engine, in real-time a promise made by the agent to the caller based on the transcript of the call;
generating promises data comprising a timeline and an action; and
displaying the promises data in a graphical user interface (GUI).