US 11,749,272 B2
Voice-based time-sensitive task processing over a high generation cellular network
Prabhat Ranjan, Plano, TX (US); and Kevin A. Delson, Woodland Hills, CA (US)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Apr. 22, 2021, as Appl. No. 17/237,281.
Application 17/237,281 is a continuation of application No. 16/505,939, filed on Jul. 9, 2019, granted, now 11,017,773.
Prior Publication US 2021/0241770 A1, Aug. 5, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 15/22 (2006.01); G10L 17/22 (2013.01); G10L 17/00 (2013.01); H04W 12/065 (2021.01)
CPC G10L 15/22 (2013.01) [G10L 17/00 (2013.01); G10L 17/22 (2013.01); H04W 12/065 (2021.01); G10L 2015/223 (2013.01); G10L 2015/227 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
at a computing platform comprising at least one processor, a communication interface, and memory:
establishing, via the communication interface, a communication channel between a computing device and an enterprise server;
authenticating a user of the computing device, wherein the user is authorized to access the enterprise server;
detecting, via the communication interface, voice-based interaction from the authenticated user;
causing, via the communication interface, the voice-based interaction to be captured as audio data;
transforming the audio data to textual data;
analyzing the textual data to identify one or more queries related to an entity;
generating, based on the one or more queries, one or more instructions to respond to the one or more queries;
sending, to the enterprise server and via the communication channel, the one or more instructions;
determining, based on location data, a level of privacy between the user and the computing device; and
establishing, based on the level of privacy, a second communication channel between the enterprise server and a second computing device associated with the user.