US 11,748,765 B2
Assistance on the go
Tara Cavallaro Kozlowski, Geneva, IL (US); Ryan M. Briggs, Glen Ellyn, IL (US); and Imran Iqbal, Hoffman Estates, IL (US)
Assigned to Allstate Insurance Company, Northbrook, IL (US)
Filed by Allstate Insurance Company, Northbrook, IL (US)
Filed on Mar. 3, 2021, as Appl. No. 17/191,198.
Application 17/191,198 is a continuation of application No. 16/148,522, filed on Oct. 1, 2018, granted, now 10,997,605.
Application 16/148,522 is a continuation of application No. 15/258,312, filed on Sep. 7, 2016, granted, now 10,121,148, issued on Nov. 6, 2018.
Application 15/258,312 is a continuation of application No. 14/721,689, filed on May 26, 2015, granted, now 9,466,061, issued on Oct. 11, 2016.
Application 14/721,689 is a continuation of application No. 12/859,627, filed on Aug. 19, 2010, granted, now 9,070,243, issued on Jun. 30, 2015.
Claims priority of provisional application 61/255,349, filed on Oct. 27, 2009.
Claims priority of provisional application 61/235,217, filed on Aug. 19, 2009.
Prior Publication US 2021/0192537 A1, Jun. 24, 2021
Int. Cl. G06Q 30/016 (2023.01); H04W 4/70 (2018.01); H04W 4/029 (2018.01); H04W 4/44 (2018.01); G07C 5/00 (2006.01); H04M 3/487 (2006.01); H04W 4/021 (2018.01); G07F 7/10 (2006.01); G08G 1/0967 (2006.01); G06F 3/04817 (2022.01); G06F 3/0482 (2013.01); G06F 3/04842 (2022.01); G06Q 20/38 (2012.01); G06Q 40/08 (2012.01); H04L 67/10 (2022.01); H04L 67/12 (2022.01); H04W 84/12 (2009.01); G06Q 30/0251 (2023.01); G07F 7/08 (2006.01); H04W 4/02 (2018.01); G08G 1/00 (2006.01)
CPC G06Q 30/016 (2013.01) [G06F 3/0482 (2013.01); G06F 3/04817 (2013.01); G06F 3/04842 (2013.01); G06Q 20/388 (2013.01); G06Q 30/0251 (2013.01); G06Q 40/08 (2013.01); G07C 5/008 (2013.01); G07F 7/0833 (2013.01); G07F 7/1008 (2013.01); G08G 1/0967 (2013.01); H04L 67/10 (2013.01); H04L 67/12 (2013.01); H04M 3/487 (2013.01); H04W 4/02 (2013.01); H04W 4/021 (2013.01); H04W 4/029 (2018.02); H04W 4/44 (2018.02); H04W 4/70 (2018.02); H04W 84/12 (2013.01); G08G 1/205 (2013.01); H04M 2201/38 (2013.01); H04M 2207/18 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An apparatus, comprising:
a communications interface in communication with a computing device of a vehicle;
a mobile device processor for executing computer-executable instructions;
a second memory device storing computer-executable instructions that when executed by the mobile device processor cause the apparatus to perform steps comprising:
after occurrence of a roadside event to the vehicle, receiving input data at the apparatus related to an electronic membership card;
retrieving membership information associated with the vehicle;
receiving, through the communications interface with the vehicle, a vehicle diagnostic datum from the vehicle;
accessing a data structure located at a first memory device based on the received vehicle diagnostic datum to obtain a translated diagnostic code for the vehicle;
identifying a roadside assistance service type from a plurality of roadside assistance service types based on at least the translated diagnostic code; and
sending, to a remote server, a request including the membership information and the identified roadside assistance service type.