CPC G06F 40/30 (2020.01) [G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 25/63 (2013.01)] | 20 Claims |
1. A language device comprising:
processing circuitry configured to:
determine an urgency level of a message based at least in part on a natural language processing (NLP) model;
determine a priority of an event associated with the message based at least in part on the urgency level; and
order the message relative to a plurality of other messages in a customer queue based at least in part on the priority of the event associated with the message.
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