US 11,734,518 B2
Analyzing monitoring system events using natural language processing (NLP)
Bhaskar Thadisetty, Boca Raton, FL (US); Patrick Black, Portland, CT (US); Connor McNaboe, Burlington, CT (US); and Gary Friar, Sebring, FL (US)
Assigned to The ADT Security Corporation, Boca Raton, FL (US)
Filed by The ADT Security Corporation, Boca Raton, FL (US)
Filed on Dec. 15, 2022, as Appl. No. 18/66,761.
Claims priority of provisional application 63/292,245, filed on Dec. 21, 2021.
Prior Publication US 2023/0196025 A1, Jun. 22, 2023
Int. Cl. G06F 40/30 (2020.01); G10L 25/63 (2013.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01)
CPC G06F 40/30 (2020.01) [G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 25/63 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A language device comprising:
processing circuitry configured to:
determine an urgency level of a message based at least in part on a natural language processing (NLP) model;
determine a priority of an event associated with the message based at least in part on the urgency level; and
order the message relative to a plurality of other messages in a customer queue based at least in part on the priority of the event associated with the message.