US 11,734,314 B2
System and method for identifying questions of users of a data management system
Steven J. Brown, Sunnyvale, CA (US)
Assigned to Intuit Inc., Mountain View, CA (US)
Filed by Intuit Inc., Mountain View, CA (US)
Filed on Jul. 19, 2021, as Appl. No. 17/379,832.
Application 17/379,832 is a continuation of application No. 16/423,959, filed on May 28, 2019, granted, now 11,170,026.
Prior Publication US 2021/0349921 A1, Nov. 11, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/28 (2019.01); G06F 16/93 (2019.01); G06Q 40/12 (2023.01)
CPC G06F 16/285 (2019.01) [G06F 16/93 (2019.01); G06Q 40/123 (2013.12)] 20 Claims
OG exemplary drawing
 
1. A method performed by one or more processors of a system, the method comprising:
retrieving case data indicating, for each respective case of a number of cases, one or more documents retrieved to assist a system user associated with the respective case;
generating, from the case data, a case matrix including a plurality of rows each corresponding to a respective case of the number of cases and a plurality of columns each corresponding to the documents retrieved to assist the system user associated with the respective case; and
identifying groups of similar cases among the plurality of cases based on a clustering process performed on at least a portion of the case matrix.