CPC G06F 16/285 (2019.01) [G06F 16/93 (2019.01); G06Q 40/123 (2013.12)] | 20 Claims |
1. A method performed by one or more processors of a system, the method comprising:
retrieving case data indicating, for each respective case of a number of cases, one or more documents retrieved to assist a system user associated with the respective case;
generating, from the case data, a case matrix including a plurality of rows each corresponding to a respective case of the number of cases and a plurality of columns each corresponding to the documents retrieved to assist the system user associated with the respective case; and
identifying groups of similar cases among the plurality of cases based on a clustering process performed on at least a portion of the case matrix.
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