CPC G06F 9/3017 (2013.01) | 20 Claims |
1. A method comprising:
identifying, by an incident management service, an incident associated with an information technology (IT) environment of a plurality of IT environments monitored by the incident management service;
determining a course of action to be used to respond to the incident in the IT environment, wherein the course of action includes an operational flow of a plurality of actions used to remediate the incident, and wherein the plurality of actions includes an action to be performed by a computing asset of the IT environment;
translating, by the incident management service, the course of action into a set of instructions, wherein translating the set of instructions includes identifying, based on a type of the computing asset in the IT environment, a computing asset type-specific command used to perform the action at the computing asset, wherein the incident management service identifies the computing asset type-specific command from a plurality of computing asset type-specific commands for a plurality of types of computing assets;
executing the set of instructions, wherein executing the set of instructions includes sending, via a network coupling the incident management service to the computing asset, a request to perform the computing asset type-specific command; and
storing the set of instructions for subsequent executions of the course of action against the IT environment.
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