US 11,734,008 B1
Reusable sets of instructions for responding to incidents in information technology environments
Trenton John Beals, Hayward, CA (US); Glenn Gallien, San Francisco, CA (US); Govind Salinas, Sunnyvale, CA (US); and Sourabh Satish, Freemont, CA (US)
Assigned to Splunk Inc., San Francisco, CA (US)
Filed by Splunk Inc., San Francisco, CA (US)
Filed on Oct. 20, 2021, as Appl. No. 17/506,440.
Application 17/506,440 is a continuation of application No. 16/119,238, filed on Aug. 31, 2018, granted, now 11,182,163.
Int. Cl. G06F 9/30 (2018.01)
CPC G06F 9/3017 (2013.01) 20 Claims
OG exemplary drawing
 
1. A method comprising:
identifying, by an incident management service, an incident associated with an information technology (IT) environment of a plurality of IT environments monitored by the incident management service;
determining a course of action to be used to respond to the incident in the IT environment, wherein the course of action includes an operational flow of a plurality of actions used to remediate the incident, and wherein the plurality of actions includes an action to be performed by a computing asset of the IT environment;
translating, by the incident management service, the course of action into a set of instructions, wherein translating the set of instructions includes identifying, based on a type of the computing asset in the IT environment, a computing asset type-specific command used to perform the action at the computing asset, wherein the incident management service identifies the computing asset type-specific command from a plurality of computing asset type-specific commands for a plurality of types of computing assets;
executing the set of instructions, wherein executing the set of instructions includes sending, via a network coupling the incident management service to the computing asset, a request to perform the computing asset type-specific command; and
storing the set of instructions for subsequent executions of the course of action against the IT environment.