CPC H04M 3/5133 (2013.01) [G06F 3/017 (2013.01); H04M 3/523 (2013.01); G06F 3/013 (2013.01); H04M 2201/38 (2013.01); H04M 2201/42 (2013.01); H04M 2203/256 (2013.01); H04M 2203/258 (2013.01); H04M 2203/551 (2013.01)] | 18 Claims |
1. A system that provides an improved call center interface corresponding to a call to a call center, the system comprising:
a detection circuit that determines an input data set identifying devices associated with the call, wherein an input of the input data set includes a log, wherein the log is a peripheral history log, a driver log, or shadow channel data associated with a caller to the call center and with a designated call center representative handling the call to the call center;
an inference engine that creates a first and a second inference based on scoring of the input data set and changes to the input data set during the call;
a data engine that generates a data structure based on the second inference that is different from the input data set; and
a presentation circuit that renders a set of presentations of the improved call center interface based on the data structure.
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