US 11,729,316 B1
Call center interface
Stephen M. Ellis, San Francisco, CA (US); Bipin Sahni, Pleasanton, CA (US); David Hatch, San Francisco, CA (US); and Shahid Razzaq, San Francisco, CA (US)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Dec. 29, 2021, as Appl. No. 17/564,876.
Application 17/564,876 is a continuation of application No. 17/001,448, filed on Aug. 24, 2020, granted, now 11,316,976.
Application 17/001,448 is a continuation of application No. 16/422,695, filed on May 24, 2019, granted, now 10,757,254.
Application 16/422,695 is a continuation of application No. 16/027,995, filed on Jul. 5, 2018, granted, now 10,306,060.
Application 16/027,995 is a continuation of application No. 14/080,382, filed on Nov. 14, 2013, granted, now 10,021,247.
Int. Cl. H04M 3/51 (2006.01); H04M 3/52 (2006.01); H04M 3/523 (2006.01); G06F 3/01 (2006.01)
CPC H04M 3/5133 (2013.01) [G06F 3/017 (2013.01); H04M 3/523 (2013.01); G06F 3/013 (2013.01); H04M 2201/38 (2013.01); H04M 2201/42 (2013.01); H04M 2203/256 (2013.01); H04M 2203/258 (2013.01); H04M 2203/551 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A system that provides an improved call center interface corresponding to a call to a call center, the system comprising:
a detection circuit that determines an input data set identifying devices associated with the call, wherein an input of the input data set includes a log, wherein the log is a peripheral history log, a driver log, or shadow channel data associated with a caller to the call center and with a designated call center representative handling the call to the call center;
an inference engine that creates a first and a second inference based on scoring of the input data set and changes to the input data set during the call;
a data engine that generates a data structure based on the second inference that is different from the input data set; and
a presentation circuit that renders a set of presentations of the improved call center interface based on the data structure.