US 11,727,916 B2
Automated social agent interaction quality monitoring and improvement
James R. Kennedy, Glendale, CA (US); Raymond J. Scanlon, Burbank, CA (US); Komath Naveen Kumar, Los Angeles, CA (US); and Douglas A. Fidaleo, Canyon Country, CA (US)
Assigned to Disney Enterprises, Inc., Burbank, CA (US)
Filed by Disney Enterprises, Inc., Burbank, CA (US)
Filed on May 20, 2021, as Appl. No. 17/325,676.
Prior Publication US 2022/0375454 A1, Nov. 24, 2022
Int. Cl. G10L 15/01 (2013.01); G10L 15/18 (2013.01); G10L 15/26 (2006.01); G01S 13/86 (2006.01); G06F 3/01 (2006.01); G06V 40/16 (2022.01)
CPC G10L 15/01 (2013.01) [G01S 13/865 (2013.01); G01S 13/867 (2013.01); G10L 15/1807 (2013.01); G10L 15/26 (2013.01); G06F 3/013 (2013.01); G06F 3/017 (2013.01); G06V 40/176 (2022.01)] 20 Claims
OG exemplary drawing
 
1. A system for monitoring and improving a social agent interaction quality, the system comprising:
a computing platform including processing hardware and a system memory;
a software code stored in the system memory;
the processing hardware configured to execute the software code to:
receive, from a social agent, an interaction data describing an interaction of the social agent with a user;
perform an assessment of the interaction, using the interaction data, to determine whether the interaction includes a flaw based on a comparison of a predicted interactive expression by the user to an actual expression used by the user and included in the interaction data;
when the assessment indicates that the interaction includes the flaw, identify an interaction strategy for correcting the flaw; and
deliver, to the social agent, at least one of the assessment or the interaction strategy to correct the flaw in the interaction.