CPC G10L 15/01 (2013.01) [G01S 13/865 (2013.01); G01S 13/867 (2013.01); G10L 15/1807 (2013.01); G10L 15/26 (2013.01); G06F 3/013 (2013.01); G06F 3/017 (2013.01); G06V 40/176 (2022.01)] | 20 Claims |
1. A system for monitoring and improving a social agent interaction quality, the system comprising:
a computing platform including processing hardware and a system memory;
a software code stored in the system memory;
the processing hardware configured to execute the software code to:
receive, from a social agent, an interaction data describing an interaction of the social agent with a user;
perform an assessment of the interaction, using the interaction data, to determine whether the interaction includes a flaw based on a comparison of a predicted interactive expression by the user to an actual expression used by the user and included in the interaction data;
when the assessment indicates that the interaction includes the flaw, identify an interaction strategy for correcting the flaw; and
deliver, to the social agent, at least one of the assessment or the interaction strategy to correct the flaw in the interaction.
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