CPC G06Q 30/01 (2013.01) [G06Q 10/1097 (2013.01); G10L 25/63 (2013.01); H04M 3/5175 (2013.01)] | 20 Claims |
1. A system comprising:
a data store having a plurality of data items including conversation profile data and consumer product data; and
one or more processors configured to:
monitor voice over Internet protocol traffic between a sales representative and a customer;
evaluate the plurality of data items to create a plurality of tasks;
assign to a task of the plurality of tasks the customer, a product, an action plan queue, and a priority level according to the evaluation; and
distribute the task to the sales representative,
wherein the action plan queue comprises a pre-designed message structure that aligns with a voice impression type.
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