CPC G06F 40/35 (2020.01) [G06F 3/017 (2013.01); G06F 16/3322 (2019.01); G06F 16/3329 (2019.01); H04L 51/02 (2013.01)] | 19 Claims |
1. A computer-implemented method for dynamically modifying placeholder text in a conversational interface, the method comprising:
processing a conversation log reflecting a conversation between a human user and an automated agent;
determining, based at least in part on the processing:
one or more capabilities of the automated agent; and
a trajectory of the conversation, wherein the trajectory of the conversation comprises either or both of:
a topic of the conversation, and
one or more options for the human user regarding the conversation; and
dynamically modifying placeholder text in the conversational interface based at least in part on:
auditory input from the human user;
the one or more capabilities of the automated agent; and
the trajectory of the conversation; and
wherein dynamically modifying the placeholder text comprises:
providing a hint, a suggestion, or a hint and a suggestion to the human user, via a mobile device, regarding either or both of:
a type of input to provide in response to a prompt from the automated agent; and
the one or more capabilities of the automated agent.
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