US 11,727,218 B2
Dynamic modification of placeholder text in conversational interfaces
Raphael I. Arar, Santa Cruz, CA (US); Robert J. Moore, San Jose, CA (US); Guangjie Ren, Belmont, CA (US); Margaret H. Szymanski, Santa Clara, CA (US); and Eric Y. Liu, San Jose, CA (US)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by International Business Machines Corporation, Armonk, NY (US)
Filed on Oct. 26, 2018, as Appl. No. 16/172,632.
Prior Publication US 2020/0134017 A1, Apr. 30, 2020
Int. Cl. G06F 40/35 (2020.01); H04L 51/02 (2022.01); G06F 3/01 (2006.01); G06F 16/332 (2019.01)
CPC G06F 40/35 (2020.01) [G06F 3/017 (2013.01); G06F 16/3322 (2019.01); G06F 16/3329 (2019.01); H04L 51/02 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A computer-implemented method for dynamically modifying placeholder text in a conversational interface, the method comprising:
processing a conversation log reflecting a conversation between a human user and an automated agent;
determining, based at least in part on the processing:
one or more capabilities of the automated agent; and
a trajectory of the conversation, wherein the trajectory of the conversation comprises either or both of:
a topic of the conversation, and
one or more options for the human user regarding the conversation; and
dynamically modifying placeholder text in the conversational interface based at least in part on:
auditory input from the human user;
the one or more capabilities of the automated agent; and
the trajectory of the conversation; and
wherein dynamically modifying the placeholder text comprises:
providing a hint, a suggestion, or a hint and a suggestion to the human user, via a mobile device, regarding either or both of:
a type of input to provide in response to a prompt from the automated agent; and
the one or more capabilities of the automated agent.