US 11,726,860 B2
Intelligent automatic support
Weiyang Liu, Shanghai (CN); Qi Wang, Shanghai (CN); James Morton, Adamstown, MD (US); Lihui Su, Shanghai (CN); and Ming Zhang, Shanghai (CN)
Assigned to EMC IP HOLDING COMPANY LLC, Hopkinton, MA (US)
Filed by EMC IP Holding Company LLC, Hopkinton, MA (US)
Filed on Dec. 23, 2020, as Appl. No. 17/133,283.
Prior Publication US 2022/0197725 A1, Jun. 23, 2022
Int. Cl. G06F 11/07 (2006.01)
CPC G06F 11/0793 (2013.01) [G06F 11/0706 (2013.01); G06F 11/079 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method performed by a computing device, comprising:
obtaining, by the computing device, a knowledge base (KB) record, wherein the KB record includes one or more instructions that are computer-executable, including a first instruction for searching a log file for a threshold number of occurrences of one or more criteria within a specified duration, and a second instruction to perform a representational state transfer application programming interface (REST-API) call with one or more specified parameters;
executing, by the computing device, the one or more instructions of the KB record including searching for the one or more criteria in the log file associated with a data processing system; and
in response to detecting a number of occurrences of the one or more criteria in the log file within the specified duration, performing the REST-API call with the one or more specified parameters is a patch.