CPC H04M 3/493 (2013.01) [G06F 11/3684 (2013.01); G06F 11/3692 (2013.01); G10L 15/22 (2013.01); H04M 3/24 (2013.01); H04M 3/4938 (2013.01); H04M 7/1295 (2013.01)] | 16 Claims |
1. A system for enhanced automated response systems testing, comprising:
a chatbot testing server comprising a first plurality of programming instructions stored in a memory of, and operating on a processor of, a computing device, wherein the first plurality of programming instructions, when operating on the processor, cause the computing device to:
retrieve a chatbot test case;
wherein the chatbot test case comprises a conversation flow and configuration data;
select a chatbot connector based on the configuration data;
initialize a chatbot agent based on the configuration data;
wherein the chatbot agent is initialized on an available hardware component;
use the selected chatbot connector to connect the chatbot agent with an enterprise chatbot;
execute the chatbot test case by performing the conversation flow between the connected chatbot agent and the enterprise chatbot;
monitor the results of the test case to indicate points of failure in the enterprise chatbot;
wherein the points of failure occur when a response from the enterprise chatbot does not match the conversation flow of the test script; and
send the results of the chatbot test case to a user interface for user review.
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