US 11,721,356 B2
Adaptive closed loop communication system
Anthony Scodary, Los Angeles, CA (US); and Nicolas Benitez, Los Angeles, CA (US)
Assigned to Gridspace Inc., San Francisco, CA (US)
Filed by Gridspace Inc., San Francisco, CA (US)
Filed on Oct. 2, 2020, as Appl. No. 17/61,950.
Application 17/061,950 is a continuation in part of application No. 15/653,411, filed on Jul. 18, 2017, granted, now 10,861,436.
Claims priority of provisional application 62/378,778, filed on Aug. 24, 2016.
Prior Publication US 2021/0027799 A1, Jan. 28, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 25/51 (2013.01); G06Q 10/0639 (2023.01); H04M 3/22 (2006.01); G10L 25/30 (2013.01); G10L 15/02 (2006.01)
CPC G10L 25/51 (2013.01) [G06Q 10/06395 (2013.01); G10L 15/02 (2013.01); G10L 25/30 (2013.01); H04M 3/2227 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A communication system for processing a call, the communication system comprising:
control logic;
at least one automated voice attendant;
at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor configured to operate on the call;
heuristic logic configured to transform the call classifiers into a plurality of weighted sub-metrics for the call;
aggregate normalized Gaussian logic to transform the weighted sub-metrics into a metric control;
the metric control applied as feedback to adapt the control logic; and
the control logic adapting the automated voice attendant responsive to the feedback metric control.