CPC G10L 25/51 (2013.01) [G06Q 10/06395 (2013.01); G10L 15/02 (2013.01); G10L 25/30 (2013.01); H04M 3/2227 (2013.01)] | 18 Claims |
1. A communication system for processing a call, the communication system comprising:
control logic;
at least one automated voice attendant;
at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor configured to operate on the call;
heuristic logic configured to transform the call classifiers into a plurality of weighted sub-metrics for the call;
aggregate normalized Gaussian logic to transform the weighted sub-metrics into a metric control;
the metric control applied as feedback to adapt the control logic; and
the control logic adapting the automated voice attendant responsive to the feedback metric control.
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