US 11,720,857 B2
Autonomous suggestion of issue request content in an issue tracking system
Noam Bar-on, San Francisco, CA (US); and Sukho Chung, San Francisco, CA (US)
Assigned to ATLASSIAN PTY LTD., Sydney (AU); and ATLASSIAN US, INC., San Francisco, CA (US)
Filed by Atlassian Pty. Ltd., Sydney (AU); and Atlassian Inc., San Francisco, CA (US)
Filed on Mar. 29, 2019, as Appl. No. 16/370,605.
Claims priority of provisional application 62/786,235, filed on Dec. 28, 2018.
Prior Publication US 2020/0210955 A1, Jul. 2, 2020
Int. Cl. G06Q 10/10 (2023.01); G06F 8/70 (2018.01); G06Q 10/06 (2023.01); G06F 40/35 (2020.01); G06Q 10/0631 (2023.01)
CPC G06Q 10/103 (2013.01) [G06F 8/70 (2013.01); G06F 40/35 (2020.01); G06Q 10/06316 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method of suggesting issue content to a user of a networked issue tracking system, the computer-implemented method comprising:
causing a display of a graphical user interface on a client device running a client application of the networked issue tracking system;
extracting a first content item from a first issue request field of the graphical user interface, the first issue request field pertaining to a first issue request and the first content item including text extracted from an issue description of the first issue request;
transmitting the first content item from the client device to a host service;
determining a first issue type based, at least in part, on the text extracted from the issue description;
determining a nodal graph having a plurality of nodes representing a plurality of content items associated with issue records stored by the host service, wherein an edge between any pair of nodes represents a relational metric between respective content items represented by respective nodes in the pair of nodes;
analyzing the nodal graph to determine a sentiment between the text extracted from the issue description and a first existing node of the nodal graph representing a second content item associated with an issue record of the first issue type;
in accordance with the sentiment satisfying a criteria, obtaining a second existing node having an edge relationship with respect to the first existing node;
using the second existing node, identifying at least one assignee or a project of an existing issue of the networked issue tracking system; and
causing display of the at least one assignee or the project of the existing issue in a field of an issue request graphical user interface on the client device.