CPC G06F 16/90332 (2019.01) [G06F 40/279 (2020.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01)] | 20 Claims |
1. A computer-implemented method comprising the following automated steps:
obtaining multiple dialogs between users and agents, wherein:
each of the dialogs comprises messages exchanged between one of the users and one of the agents, and
one of the messages of each of the dialogs comprises a reference to a solution document provided by the respective agent;
for each of the dialogs, operating a search engine to retrieve a text passage, relevant to at least one of the messages of the respective dialog, from the respective solution document; and
training a machine learning language model to generate a new clarification question given at least one new message and a multiple new text passages, wherein the training is based on a training set which comprises, for each of the dialogs: said at least one of the messages of the respective dialog, and the text passage retrieved for the respective dialog.
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