CPC G06F 11/321 (2013.01) [G06F 11/0787 (2013.01); G06F 16/338 (2019.01); G06F 16/3329 (2019.01); G06F 16/3344 (2019.01); H04L 51/02 (2013.01)] | 18 Claims |
1. A method comprising:
receiving, by one or more processors, a query associated with a software product, the query including an indication of an error;
determining, by one or more processors, whether a response to the query is available in an accessible knowledge base;
in response to determining that a response to the query is not available in an accessible knowledge base, identifying, by one or more processors, content in program code of the software product that corresponds to the indicated error of the received query, wherein the content comprises a comment in the program code that includes an error code that corresponds to the indicated error in the received query; and
determining, by one or more processors, a response to the query based on the identified content in the program code, the determined response to the query including diagnostic information corresponding to the indicated error.
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