US 11,720,435 B2
Electronic device and fault diagnosis method of electronic device
Minji Park, Suwon-si (KR); and Jeehyeok Kim, Suwon-si (KR)
Assigned to SAMSUNG ELECTRONICS CO., LTD., Suwon-si (KR)
Appl. No. 17/261,433
Filed by SAMSUNG ELECTRONICS CO., LTD., Suwon-si (KR)
PCT Filed Jul. 31, 2019, PCT No. PCT/KR2019/009509
§ 371(c)(1), (2) Date Jan. 19, 2021,
PCT Pub. No. WO2020/027560, PCT Pub. Date Feb. 6, 2020.
Claims priority of application No. 10-2018-0089342 (KR), filed on Jul. 31, 2018.
Prior Publication US 2021/0311812 A1, Oct. 7, 2021
Int. Cl. G06F 11/07 (2006.01); G06F 11/32 (2006.01)
CPC G06F 11/079 (2013.01) [G06F 11/0772 (2013.01); G06F 11/0793 (2013.01); G06F 11/327 (2013.01)] 7 Claims
OG exemplary drawing
 
1. An electronic device for diagnosing a fault of a plurality of external devices, comprising:
a communication unit; and
a processor,
wherein the processor is further configured to:
receive, from the plurality of external devices, information related to an operation of the plurality of external devices through the communication unit,
receive a diagnosis request for a first external device from at least one of the first external device or a communication device of a user of the first external device through the communication unit,
based on the information related to the operation of any one of the plurality of external devices and a cycle that is determined based on at least one of a number of receiving the diagnosis request with respect to the first external device and a history of the fault, identify whether the operation of the first external device for which the diagnosis is requested has a fault based on receiving the diagnosis request,
in response to receiving the diagnosis request, identify a second external device which performs an operation having a same fault as an operation of the first external device for which the diagnosis is requested, among the plurality of external devices, based on the information related to the operation of the plurality of external devices,
request environment information of a place where the first external device is present to another external device present in a vicinity of the first external device among the plurality of external devices through the communication unit,
receive the environment information from the another external device through the communication unit,
based on the operation of the first external device having a fault, identify a cause of the fault based on the information related to the operation of the first external device, information related to an operation of another external device of the plurality of external devices that is relevant to the operation of the external device and the received environment information,
identify a cause of the fault of the identified second external device based on the information related to the operation of the plurality of external devices,
provide, through the communication unit, information on the identified fault to the at least one of the first external device and the communication device of a user of the first external device, and
provide, through the communication unit, information on the identified fault to at least one of the identified second external device and a communication device of a user of the identified second external device,
wherein the environment information includes information of at least one of the temperature, humidity, air pollution level, or communication environment of a location of the first external device.