US 11,720,434 B2
Data collection agent trained for telemetry data collection
Parminder Singh Sethi, Ludhiana (IN); and Landon Martin Chambers, Round Rock, TX (US)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Jan. 25, 2021, as Appl. No. 17/157,257.
Prior Publication US 2022/0237061 A1, Jul. 28, 2022
Int. Cl. G06F 11/07 (2006.01); G06N 5/043 (2023.01); G06F 11/32 (2006.01); G06N 3/08 (2023.01); G06Q 30/016 (2023.01)
CPC G06F 11/079 (2013.01) [G06F 11/321 (2013.01); G06N 3/08 (2013.01); G06N 5/043 (2013.01); G06Q 30/016 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An apparatus comprising:
at least one processing device comprising a processor coupled to memory, the at least one processing device being configured:
to implement a data collection agent;
to obtain a telemetry data collection specification;
to train the data collection agent based at least in part on the telemetry data collection specification;
to obtain an issue description corresponding to a technical support issue associated with a source device of an information processing system;
to generate a telemetry data collection query based at least in part on the obtained issue description using the trained data collection agent;
to submit the query to the source device;
to obtain, from the source device, telemetry data generated based at least in part on the query; and
to present the telemetry data to a user via a graphical user interface;
wherein operation of the data collection agent is controlled at least in part utilizing a reinforcement learning algorithm to adjust an amount and type of telemetry data to be requested in one or more subsequent telemetry data collection queries generated for one or more respective issue descriptions, the reinforcement learning algorithm positively reinforcing collection of telemetry data that facilitates resolution of a given technical support issue having a corresponding issue description and negatively reinforcing collection of telemetry data that does not facilitate resolution of the given technical support issue having the corresponding issue description, the amount and type of telemetry data collected by the data collection agent therefore varying over time under the control of the reinforcement learning algorithm for at least the given technical support issue.