CPC G06F 11/0769 (2013.01) [G06F 3/0482 (2013.01); G06F 11/0709 (2013.01); G06F 11/0751 (2013.01)] | 20 Claims |
1. A method for operating an incident detection system, the method comprising:
receiving a first issue report at an issue tracking system at a first time;
receiving a second issue report at the issue tracking system at a second time after the first time;
determining an interval between the first time and the second time;
selecting a field populated in both the first issue report and the second issue report;
extracting a first data item from the populated field of the first issue report;
extracting a second data item from the populated field of the second issue report;
determining a similarity between the first data item and the second data item;
in accordance with a determination that the interval is less than the threshold time interval and that the similarity exceeds a threshold similarity value, creating or incrementing a similar issue report count;
creating or updating a similar issue report rate based at least in part on the similar issue report count;
determining that the similar issue report rate exceeds a threshold rate, causing the incident detection system to provide an output indicating that a possible incident has been identified.
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