US 11,720,432 B2
Incident detection and management
Matthew David Hunter, Sydney (AU); Matthew Craig Saxby, Sydney (AU); and Michael David Howells, Banksia Beach (AU)
Assigned to ATLASSIAN PTY LTD., Sydney (AU); and ATLASSIAN US, INC., San Francisco, CA (US)
Filed by Atlassian Pty Ltd., Sydney (AU); and Atlassian Inc., San Francisco, CA (US)
Filed on Feb. 4, 2022, as Appl. No. 17/592,841.
Application 17/592,841 is a continuation of application No. 17/104,890, filed on Nov. 25, 2020, granted, now 11,243,830.
Application 17/104,890 is a continuation of application No. 16/830,061, filed on Mar. 25, 2020, granted, now 10,970,150, issued on Apr. 6, 2021.
Prior Publication US 2022/0156138 A1, May 19, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06F 3/0482 (2013.01)
CPC G06F 11/0769 (2013.01) [G06F 3/0482 (2013.01); G06F 11/0709 (2013.01); G06F 11/0751 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for operating an incident detection system, the method comprising:
receiving a first issue report at an issue tracking system at a first time;
receiving a second issue report at the issue tracking system at a second time after the first time;
determining an interval between the first time and the second time;
selecting a field populated in both the first issue report and the second issue report;
extracting a first data item from the populated field of the first issue report;
extracting a second data item from the populated field of the second issue report;
determining a similarity between the first data item and the second data item;
in accordance with a determination that the interval is less than the threshold time interval and that the similarity exceeds a threshold similarity value, creating or incrementing a similar issue report count;
creating or updating a similar issue report rate based at least in part on the similar issue report count;
determining that the similar issue report rate exceeds a threshold rate, causing the incident detection system to provide an output indicating that a possible incident has been identified.