US 11,716,360 B2
Initiation of real-time media processing in response to a trigger event
Jeffery Aigner, Maple Valley, WA (US); Matthew Peters, Redmond, WA (US); and Robert Braudes, Erie, CO (US)
Assigned to Avaya Management L.P., Durham, NC (US)
Filed by Avaya Management L.P., Durham, NC (US)
Filed on Jan. 13, 2021, as Appl. No. 17/148,225.
Claims priority of provisional application 63/090,011, filed on Oct. 9, 2020.
Prior Publication US 2022/0116428 A1, Apr. 14, 2022
Int. Cl. H04L 65/1069 (2022.01); H04L 65/1104 (2022.01); H04L 65/60 (2022.01); G10L 25/63 (2013.01)
CPC H04L 65/1069 (2013.01) [H04L 65/1104 (2022.05); H04L 65/60 (2013.01); G10L 25/63 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for selectively processing real-time media, comprising: receiving, via a network interface to a network, a request for a communication session from a customer communication device, wherein the request for the communication session comprises a Session Initiation Protocol (SIP) INVITE message, wherein the INVITE message is received by a session border controller (SBC), wherein the communication session comprises a media portion and a signaling portion, and wherein the SBC omits forking the media portion in response to the request; determining that an attribute of the request indicates that the media portion of the communication session is eligible to be forked; after receipt of the request and before receiving a forking event, providing a series of preservation messages to the SBC at an interval therebetween that is less than a first timeout interval of the SBC; and upon receiving the forking event, signaling the SBC to route one fork for connection to an agent communication device and route a second fork to a media processing server.