US 11,715,285 B2
Methods and systems for providing images for facilitating communication
Anh Truong, Champaign, IL (US); Vincent Pham, Champaign, IL (US); Fardin Abdi Taghi Abad, Champaign, IL (US); Jeremy Goodsitt, Champaign, IL (US); Mark Watson, Philadelphia, PA (US); Austin Walters, Savoy, IL (US); Kate Key, Effingham, IL (US); and Reza Farivar, Champaign, IL (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Dec. 3, 2020, as Appl. No. 17/110,882.
Application 17/110,882 is a continuation of application No. 16/425,347, filed on May 29, 2019, granted, now 10,896,686.
Prior Publication US 2021/0090588 A1, Mar. 25, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06V 10/764 (2022.01); G10L 21/10 (2013.01); G10L 15/22 (2006.01); G06F 3/14 (2006.01); G06F 16/53 (2019.01); G10L 15/26 (2006.01); G10L 21/06 (2013.01); G06V 10/82 (2022.01); G09B 21/00 (2006.01); G06V 40/20 (2022.01)
CPC G06V 10/764 (2022.01) [G06F 3/14 (2013.01); G06F 16/53 (2019.01); G06V 10/82 (2022.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); G10L 21/06 (2013.01); G10L 21/10 (2013.01); G06V 40/20 (2022.01); G09B 21/009 (2013.01); G10L 2015/223 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A computer-implemented method for providing generative adversarial network (GAN) digital image data to a customer, comprising:
determining generative adversarial network (GAN) user preferences related to GAN digital image data preferred by an identified customer;
retrieving, by a computer system, historical transaction information for an identified customer, the historical transaction information comprising previous banking-related transactions completed by the customer and which banking option the customer used to make each previous banking-related transaction;
receiving a live voice communication of a service representative interacting with the identified customer;
translating the live voice communication into text;
recognizing pre-designated words in the text;
determining, by the computer system, GAN digital image data corresponding to a suggested transaction for the identified customer, the suggested transaction determined using the pre-designated words in the text and the historical transaction information, the GAN digital image data determined using the GAN user preferences; and
displaying, by the computer system, the GAN digital image data to the identified customer.