US 11,714,700 B2
Intelligent network operation platform for network fault mitigation
Sanjay Tiwari, Bengaluru (IN); Shantha Maheswari, Bangalore (IN); Surya Kumar Ivg, Chennai (IN); Mathangi Sandilya, Bangalore (IN); Gaurav Khanduri, Sydney (AU); Shubhashis Sengupta, Bangalore (IN); Marcio Miranda Theme, Tokyo (JP); Badarayan Panigrahi, Bangalore (IN); and Tarang Kumar, Bijnor (IN)
Assigned to Accenture Global Solutions Limited, Dublin (IE)
Filed by Accenture Global Solutions Limited, Dublin (IE)
Filed on Dec. 20, 2021, as Appl. No. 17/557,038.
Application 17/557,038 is a continuation of application No. 17/000,081, filed on Aug. 21, 2020, granted, now 11,204,824.
Claims priority of application No. 202041026007 (IN), filed on Jun. 19, 2020.
Prior Publication US 2022/0114041 A1, Apr. 14, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 11/07 (2006.01); G06N 20/00 (2019.01); G06N 5/04 (2023.01)
CPC G06F 11/079 (2013.01) [G06F 11/0709 (2013.01); G06F 11/0751 (2013.01); G06F 11/0793 (2013.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method for diagnosing and resolving network incidents, the method comprising:
executing clustering logic against historic network incident data to identify a plurality of clusters associated with historic network incidents represented by the historic network incidents data, each cluster of the plurality of clusters corresponding to a set of historic network incidents associated with a same network incident cause;
generating, by one or more processors, a model based on the plurality of clusters;
receiving, by the one or more processors, an alarm message comprising information indicative of a network incident that occurred in a network;
executing, by the one or more processors, machine learning logic against the information indicative of the network incident and the model to determine one or more candidate actions, the one or more candidate actions determined to resolve a cause of the network incident; and
executing, by the one or more processors, at least one candidate action of the one or more candidate actions.