CPC G06F 11/079 (2013.01) [G06F 11/0709 (2013.01); G06F 11/0751 (2013.01); G06F 11/0793 (2013.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01)] | 20 Claims |
1. A method for diagnosing and resolving network incidents, the method comprising:
executing clustering logic against historic network incident data to identify a plurality of clusters associated with historic network incidents represented by the historic network incidents data, each cluster of the plurality of clusters corresponding to a set of historic network incidents associated with a same network incident cause;
generating, by one or more processors, a model based on the plurality of clusters;
receiving, by the one or more processors, an alarm message comprising information indicative of a network incident that occurred in a network;
executing, by the one or more processors, machine learning logic against the information indicative of the network incident and the model to determine one or more candidate actions, the one or more candidate actions determined to resolve a cause of the network incident; and
executing, by the one or more processors, at least one candidate action of the one or more candidate actions.
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