| CPC H04N 1/00403 (2013.01) [G10L 13/04 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); H04L 51/02 (2013.01); H04N 1/00042 (2013.01); H04N 1/00488 (2013.01); G10L 2015/223 (2013.01)] | 18 Claims |
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8. A method comprising:
generating, via a processor from voice input received from a user into a microphone, digitized human speech comprising an inquiry related to a current state of a document processing system;
storing, in a memory, text responses associatively with one or more requests;
storing, in the memory, a list of identified users wherein each identified user in the list is associated with historical request information corresponding to prior requests;
monitoring device states of a multifunction peripheral;
storing, in the memory, text strings corresponding to each of a plurality of multifunction peripheral device states;
a document processing engine including a scanner and a printer;
converting, via the processor, the digitized human speech received via the microphone to text to form inquiry text;
determining an identity of the user in accordance with the digitized human speech received from the user;
determining one two or more text responses corresponding to the inquiry text and one or more text strings corresponding to device states monitored by a hardware monitor and historical request information associated with the identified user;
the processor further configured to generate a ranking of each determined text response, the ranking being determined by one or more of a confidence level relative to the received inquiry, availability of a response to a particular interpretation of the received query, a satisfaction level associated with previous responses to a similar inquiry, and a timing associated with previous responses;
outputting, via a speaker, verbal responses from the speaker in accordance with the two or more determined text responses and the one or more text strings; and scanning or printing a document associated with the voice input.
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