CPC H04M 3/5232 (2013.01) [H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); H04M 3/5237 (2013.01)] | 20 Claims |
1. A method comprising:
in a contact center system:
in response to an agent logging into the contact center system, establishing a first connection between the contact center system and a unified communications endpoint operated by the agent, wherein the first connection is established using a unified communications system that services the unified communications endpoint;
after establishing the first connection, identifying a call on a second connection between the contact center system and a second endpoint operated by a user; and
in response to selecting the agent to handle the call, bridging the first connection and the second connection.
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