Matthew DiMaria, Brentwood, TN (US); Nicholas James Kennedy, Akron, OH (US); Robert Harpley, Akron, OH (US); Daniel Bohannon, Livermore, CA (US); and Shannon Lekas, Cushing, TX (US)
Assigned to VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC, Akron, OH (US)
Filed by Virtual Hold Technology Solutions, LLC, Akron, OH (US)
Filed on Dec. 6, 2022, as Appl. No. 18/76,323.
Application 18/076,323 is a continuation in part of application No. 17/336,405, filed on Jun. 2, 2021, granted, now 11,522,997, issued on Dec. 6, 2022.
Application 17/336,405 is a continuation of application No. 17/011,248, filed on Sep. 3, 2020, granted, now 11,032,424, issued on Jun. 8, 2021.
Application 17/011,248 is a continuation in part of application No. 16/995,424, filed on Aug. 17, 2020, abandoned.
Application 16/995,424 is a continuation in part of application No. 16/896,108, filed on Jun. 8, 2020, abandoned.
Application 16/896,108 is a continuation in part of application No. 16/836,798, filed on Mar. 31, 2020, granted, now 10,992,811, issued on Apr. 27, 2021.
Application 16/836,798 is a continuation of application No. 16/542,577, filed on Aug. 16, 2019, granted, now 10,609,218, issued on Mar. 31, 2020.
Application 16/896,108 is a continuation in part of application No. 16/152,403, filed on Oct. 4, 2018, abandoned.
Application 16/152,403 is a continuation in part of application No. 16/058,044, filed on Aug. 8, 2018, granted, now 11,012,568, issued on May 18, 2021.
Application 16/058,044 is a continuation in part of application No. 14/532,001, filed on Nov. 4, 2014, granted, now 10,375,245, issued on Aug. 6, 2019.
Application 14/532,001 is a continuation in part of application No. 13/659,902, filed on Oct. 24, 2012, granted, now 8,938,221, issued on Jan. 20, 2015.
Application 13/659,902 is a continuation in part of application No. 13/479,870, filed on May 24, 2012, granted, now 9,055,149, issued on Jun. 9, 2015.
Application 13/479,870 is a continuation in part of application No. 13/446,758, filed on Apr. 13, 2012, granted, now 8,792,866, issued on Jul. 29, 2014.
Application 13/446,758 is a continuation of application No. 12/320,517, filed on Jan. 28, 2009, granted, now 8,213,911, issued on Jul. 3, 2012.
Application 13/479,870 is a continuation in part of application No. 12/320,517, filed on Jan. 28, 2009, granted, now 8,213,911, issued on Jul. 3, 2012.
Claims priority of provisional application 62/858,454, filed on Jun. 7, 2019.
Claims priority of provisional application 62/820,190, filed on Mar. 18, 2019.
Prior Publication US 2023/0098873 A1, Mar. 30, 2023
1. A system for hybrid callback management, comprising:
a callback cloud service comprising at least a processor, a memory, and a first plurality of programming instructions stored in the memory and operating on the processor, wherein the first programming instructions, when operating on the processor, cause the processor to:
maintain relevant agent and brand data from an on-premise callback system;
execute callback requests;
calculate estimated wait times for callbacks; and
an on-premise callback system comprising at least a processor, a memory, and a second plurality of programming instructions stored in the memory and operating on the processor, wherein the second programming instructions, when operating on the processor, cause the processor to:
send data related to callback objects and agents to a callback cloud service;
create a callback object upon a consumer requesting a call back;
execute callbacks between consumers and agents at a specified time; and
connect the two parties, when the two first and second called parties are online, and delete the callback object.
