CPC H04M 3/5231 (2013.01) [H04L 67/306 (2013.01); H04M 3/5183 (2013.01)] | 19 Claims |
1. A system for intent-based active callback management, comprising:
a callback manager comprising at least a processor, a memory, and a first plurality of programming instructions stored in the memory and operating on the processor, wherein the first plurality of programming instructions, when operating on the processor, cause the processor to:
receive a request for a callback to a callback recipient from a callback requester;
instantiate a callback object;
obtain context data for callback requester and callback recipient;
determine a callback time, based at least on at least data on one user or method of contact of a user, and the context data, and communicate it back to the callback recipient and the callback requester; and
connect the two parties, when the two first and second called parties are online
an interaction manager comprising at least a processor, a memory, and a second plurality of programming instructions stored in the memory and operating on the processor, wherein the second plurality of programming instructions, when operating on the processor, cause the processor to:
call the other of a callback requester and callback recipient, when the first called party is online, as a second called party; and
connect the two parties, when the two first and second called parties are online.
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