US 11,706,084 B2
Self-monitoring
Adar Margalit, Modiin (IL); and Vadim Shif, Tel Aviv (IL)
Assigned to ServiceNow, Inc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on May 9, 2022, as Appl. No. 17/662,554.
Application 17/662,554 is a continuation of application No. 17/304,137, filed on Jun. 15, 2021, granted, now 11,329,869.
Application 17/304,137 is a continuation of application No. 16/738,721, filed on Jan. 9, 2020, granted, now 11,044,144, issued on Jun. 22, 2021.
Application 16/738,721 is a continuation of application No. 15/729,457, filed on Oct. 10, 2017, granted, now 10,547,501, issued on Jan. 28, 2020.
Claims priority of provisional application 62/568,087, filed on Oct. 4, 2017.
Prior Publication US 2022/0263710 A1, Aug. 18, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 41/0686 (2022.01); H04L 41/046 (2022.01); G06F 9/48 (2006.01); G06F 11/30 (2006.01); G06F 11/34 (2006.01); H04L 41/22 (2022.01); G06F 11/32 (2006.01); H04L 41/0681 (2022.01); H04L 43/0811 (2022.01); H04L 43/16 (2022.01); H04L 41/5009 (2022.01); H04L 43/0817 (2022.01)
CPC H04L 41/0686 (2013.01) [G06F 9/4843 (2013.01); G06F 11/3006 (2013.01); G06F 11/3055 (2013.01); G06F 11/328 (2013.01); G06F 11/3409 (2013.01); G06F 11/3419 (2013.01); H04L 41/046 (2013.01); H04L 41/0681 (2013.01); H04L 41/22 (2013.01); H04L 41/5009 (2013.01); H04L 43/0811 (2013.01); H04L 43/0817 (2013.01); H04L 43/16 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving, via a processor, data associated with a plurality of configuration items of a computational instance;
determining, via the processor, whether the received data associated with a configuration item of the plurality of configuration items exceeds a first threshold and a second threshold;
in response to determining that the received data associated with the configuration item exceeds only the first threshold, identifying a self-help solution to address the received data and providing the self-help solution to a client device associated with the computational instance; and
in response to determining that the received data associated with the configuration item exceeds the first threshold and the second threshold, identifying external assistance to address the received data.