CPC H04L 41/0686 (2013.01) [G06F 9/4843 (2013.01); G06F 11/3006 (2013.01); G06F 11/3055 (2013.01); G06F 11/328 (2013.01); G06F 11/3409 (2013.01); G06F 11/3419 (2013.01); H04L 41/046 (2013.01); H04L 41/0681 (2013.01); H04L 41/22 (2013.01); H04L 41/5009 (2013.01); H04L 43/0811 (2013.01); H04L 43/0817 (2013.01); H04L 43/16 (2013.01)] | 20 Claims |
1. A method comprising:
receiving, via a processor, data associated with a plurality of configuration items of a computational instance;
determining, via the processor, whether the received data associated with a configuration item of the plurality of configuration items exceeds a first threshold and a second threshold;
in response to determining that the received data associated with the configuration item exceeds only the first threshold, identifying a self-help solution to address the received data and providing the self-help solution to a client device associated with the computational instance; and
in response to determining that the received data associated with the configuration item exceeds the first threshold and the second threshold, identifying external assistance to address the received data.
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