US 11,706,080 B2
Providing dynamic serviceability for software-defined data centers
Prabhakara Rao Narnakaje Venugopala, Bangalore (IN); Shubham Verma, Bangalore (IN); and Sindhu Hanji Basavaraju, Bangalore (IN)
Assigned to VMWARE, INC.
Filed by VMWARE, INC., Palo Alto, CA (US)
Filed on Aug. 14, 2018, as Appl. No. 16/102,772.
Claims priority of application No. 201841021360 (IN), filed on Jun. 7, 2018.
Prior Publication US 2019/0379576 A1, Dec. 12, 2019
Int. Cl. H04L 12/24 (2006.01); H04L 41/0654 (2022.01); H04L 41/0631 (2022.01); H04L 41/0266 (2022.01); H04L 43/103 (2022.01); H04L 43/08 (2022.01); H04L 43/028 (2022.01); H04L 41/16 (2022.01)
CPC H04L 41/0654 (2013.01) [H04L 41/0266 (2013.01); H04L 41/0631 (2013.01); H04L 41/16 (2013.01); H04L 43/028 (2013.01); H04L 43/08 (2013.01); H04L 43/103 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for providing dynamic serviceability for a software-defined data center (SDDC) to a partner entity, comprising:
collecting data-center information from a management service that monitors at least a portion of the SDDC;
filtering the data-center information based on a stored list of metrics;
translating the filtered data-center information into a partner-specific format requested by the partner entity;
generating metadata associated with the translated data-center information;
attempting to transmit the metadata and translated data-center information to a partner site associated with the partner entity;
in response to the attempted transmission failing, forwarding, across a network, the metadata and translated data-center information to a partner-accessible storage location located remotely from the SDDC; and
providing, to the partner entity, identifying information for the metadata and translated data-center information stored at the partner-accessible storage location, wherein the identifying information allows the partner entity to retrieve the stored metadata and translated data-center information from the partner-accessible storage location.