US 11,704,691 B1
Methods and system for providing ATM non-customer lead information
Darren Goetz, Salinas, CA (US); Nahal Agahi, San Francisco, CA (US); Alicia Moore, San Ramon, CA (US); and Elizabeth Schrag, Walnut Creek, CA (US)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Jul. 1, 2021, as Appl. No. 17/365,806.
Application 17/365,806 is a continuation of application No. 14/305,612, filed on Jun. 16, 2014, granted, now 11,055,738.
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/02 (2023.01); G06Q 30/0251 (2023.01); G06Q 20/10 (2012.01)
CPC G06Q 30/0251 (2013.01) [G06Q 20/1085 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for obtaining non-customer lead information comprising:
authenticating a user at an automated teller machine (ATM) for a transaction via biometric information, the ATM being connected to a computing system of the financial institution;
determining, by lead circuitry, that the user is a non-customer of the financial institution operating the ATM;
determining, responsive to the determination that the user is a non-customer of the financial institution operating the ATM, that the user was a customer of the financial institution prior to becoming a non-customer;
restricting, responsive to the determination that the user is the non-customer of the financial institution operating the ATM, features available to the user at the ATM;
presenting, by the lead circuitry while the transaction is currently being processed, an offer to the non-customer on the ATM by displaying information related to the offer on a screen on the ATM, the offer based in part on the non-customer lead information collected from an at least one previous transaction with the user and stored in the data storage system,
wherein the offer comprises a first type of offer in response to determining that the non-customer is using the ATM on a first visit, and wherein the offer comprises a second type of offer in response to determining that the non-customer is using the ATM on a second visit, and wherein, responsive to the determination that the user was a customer of the financial institution operating the ATM prior to becoming a non-customer, the offer further comprises a message to the user indicative of the user being a former customer;
receiving, by transaction circuitry using a user interactive element of the screen, a response from the non-customer relating to the offer presented, wherein the response contains non-customer lead information provided by the non-customer; and
transferring, by the transaction circuitry, the response containing the non-customer lead information to the financial institution computing system.