CPC G06Q 50/205 (2013.01) [G06F 9/542 (2013.01); G06Q 10/0631 (2013.01); G16H 10/60 (2018.01)] | 20 Claims |
8. A system for associating one or more educational resources to a platform issue with a new healthcare IT platform, the system comprising:
a computing device having one or more processors and one or more computer-storage media; and
a data store in communication with the computing device, wherein the computing device configured to:
receive, via a first device at a healthcare facility during a conversion event for the healthcare facility to the new healthcare IT platform, a first indication comprising a first narrative of the platform issue with the new healthcare IT platform;
receive, from the data store, a historical plurality of narratives corresponding respectively to a plurality of historical issues with the new healthcare IT platform;
based on a comparison of the historical plurality of narratives to the first narrative: determine a subset of historical issues, from the plurality of historical issues with the new healthcare IT platform, that are similar to the platform issue with the new healthcare IT platform;
identify a plurality of educational resources associated with the subset of historical issues;
filter the plurality of educational resources, associated with the subset of historical issues, to obtain one or more educational resources of the plurality of the educational resources at least by:
determining that a first event resource is associated with a resolution of the subset of historical issues;
identifying a second device corresponding to the first event resource;
in response to identifying the second device, causing presentation, on the second device, of the plurality of educational resources associated with the subset of historical issues;
causing presentation, on the second device, of the plurality of educational resources associated with the subset of historical issues; and
receiving, via the second device, a second indication that identifies the one or more educational resources of the plurality of educational resources as being associated with the platform issue; and
causing presentation on the first device of the one or more educational resources of the plurality of educational resources.
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