US 11,694,290 B2
System and method for adoption tracking and intervention for conversion achievement
Arun Kharidehal, Bangalore (IN); Jaipal Reddy, Bangalore (IN); Chaitanya S, Bangalore (IN); Darshan Shashidhara, Bangalore (IN); Deepak Gupta, Bangalore (IN); Pratyush Kumar, Bangalore (IN); and Sandeep Aithal, Bangalore (IN)
Assigned to Cerner Innovation, Inc., Kansas City, MO (US)
Filed by CERNER INNOVATION, INC., Kansas City, KS (US)
Filed on Dec. 30, 2020, as Appl. No. 17/138,003.
Application 17/138,003 is a continuation of application No. 16/916,276, filed on Jun. 30, 2020.
Prior Publication US 2021/0406097 A1, Dec. 30, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 50/20 (2012.01); G06Q 10/0631 (2023.01); G06F 9/54 (2006.01); G16H 10/60 (2018.01)
CPC G06Q 50/205 (2013.01) [G06F 9/542 (2013.01); G06Q 10/0631 (2013.01); G16H 10/60 (2018.01)] 20 Claims
OG exemplary drawing
 
8. A system for associating one or more educational resources to a platform issue with a new healthcare IT platform, the system comprising:
a computing device having one or more processors and one or more computer-storage media; and
a data store in communication with the computing device, wherein the computing device configured to:
receive, via a first device at a healthcare facility during a conversion event for the healthcare facility to the new healthcare IT platform, a first indication comprising a first narrative of the platform issue with the new healthcare IT platform;
receive, from the data store, a historical plurality of narratives corresponding respectively to a plurality of historical issues with the new healthcare IT platform;
based on a comparison of the historical plurality of narratives to the first narrative: determine a subset of historical issues, from the plurality of historical issues with the new healthcare IT platform, that are similar to the platform issue with the new healthcare IT platform;
identify a plurality of educational resources associated with the subset of historical issues;
filter the plurality of educational resources, associated with the subset of historical issues, to obtain one or more educational resources of the plurality of the educational resources at least by:
determining that a first event resource is associated with a resolution of the subset of historical issues;
identifying a second device corresponding to the first event resource;
in response to identifying the second device, causing presentation, on the second device, of the plurality of educational resources associated with the subset of historical issues;
causing presentation, on the second device, of the plurality of educational resources associated with the subset of historical issues; and
receiving, via the second device, a second indication that identifies the one or more educational resources of the plurality of educational resources as being associated with the platform issue; and
causing presentation on the first device of the one or more educational resources of the plurality of educational resources.