US 11,694,289 B2
System and method for conversion achievement
Arun Kharidehal, Bangalore (IN); Jaipal Reddy, Bangalore (IN); Chaitanya S, Bangalore (IN); Darshan Shashidhara, Bangalore (IN); Deepak Gupta, Bangalore (IN); Pratyush Kumar, Bangalore (IN); and Sandeep Aithal, Bangalore (IN)
Assigned to Cerner Innovation, Inc., Kansas City, MO (US)
Filed by CERNER INNOVATION, INC., Kansas City, KS (US)
Filed on Jun. 30, 2020, as Appl. No. 16/916,276.
Prior Publication US 2021/0406095 A1, Dec. 30, 2021
Int. Cl. G06Q 50/20 (2012.01); G06Q 10/0631 (2023.01); G06F 9/54 (2006.01); G16H 10/60 (2018.01)
CPC G06Q 50/205 (2013.01) [G06F 9/542 (2013.01); G06Q 10/0631 (2013.01); G16H 10/60 (2018.01)] 20 Claims
OG exemplary drawing
 
10. A system for modifying a platform schedule, the system comprising:
at least one computing device having one or more processors and one or more computer-storage media; and
a data store in communication with the at least one computing device, wherein the at least one computing device is configured to:
receive, via a first device at a healthcare facility during a conversion event of the healthcare facility to a new healthcare Information Technology (IT) platform, a first indication comprising a narrative of a platform issue with the new healthcare IT platform;
receive by the at least one processor a set of historical issues associated with a plurality of event resources, a set of historical narratives, and a set of educational resources, wherein each event resource is associated with a respective platform schedule that represents a docket of assigned platform issues;
perform a first filtering operation based on the narrative to identify a subset of historical issues, of the set of historical issues, that are similar to the platform issue;
perform a second filtering operation to identify an educational resource, of the set of educational resources, the second filtering operation comprising:
based on the subset of historical issues, determining both:
(a) a subset of educational resources, of the set of educational resources, associated with the subset of historical issues; and
(b) an event resource associated with a resolution of the subset of historical issues;
cause presentation of the subset of educational resources on a second device that is associated with the event resource; and
receive a second indication selecting the educational resource, from the subset of educational resources, from the second device; and
after receiving the second indication, associate the event resource with the platform issue and modify a platform schedule associated with the event resource to address the platform issue with the educational resource.