CPC G06Q 50/205 (2013.01) [G06F 9/542 (2013.01); G06Q 10/0631 (2013.01); G16H 10/60 (2018.01)] | 20 Claims |
10. A system for modifying a platform schedule, the system comprising:
at least one computing device having one or more processors and one or more computer-storage media; and
a data store in communication with the at least one computing device, wherein the at least one computing device is configured to:
receive, via a first device at a healthcare facility during a conversion event of the healthcare facility to a new healthcare Information Technology (IT) platform, a first indication comprising a narrative of a platform issue with the new healthcare IT platform;
receive by the at least one processor a set of historical issues associated with a plurality of event resources, a set of historical narratives, and a set of educational resources, wherein each event resource is associated with a respective platform schedule that represents a docket of assigned platform issues;
perform a first filtering operation based on the narrative to identify a subset of historical issues, of the set of historical issues, that are similar to the platform issue;
perform a second filtering operation to identify an educational resource, of the set of educational resources, the second filtering operation comprising:
based on the subset of historical issues, determining both:
(a) a subset of educational resources, of the set of educational resources, associated with the subset of historical issues; and
(b) an event resource associated with a resolution of the subset of historical issues;
cause presentation of the subset of educational resources on a second device that is associated with the event resource; and
receive a second indication selecting the educational resource, from the subset of educational resources, from the second device; and
after receiving the second indication, associate the event resource with the platform issue and modify a platform schedule associated with the event resource to address the platform issue with the educational resource.
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