CPC H04L 41/5064 (2013.01) [H04L 41/5032 (2013.01); H04L 41/5074 (2013.01)] | 33 Claims |
1. A system for prioritizing customers' feedback in network-based services, the system comprising
one or more computing devices associated with a processor and a memory for executing computer-executable instructions to implement a feedback management service, wherein the feedback management service is configured to:
obtain a set of customer inputs as customer feedback related to one or more network services hosted on behalf of network service providers;
vectorize the set of customer inputs to form a set of vectorized customer inputs, wherein vectorizing the set of customer inputs includes generating an individual numerical vector for individual customer inputs from the set of customer inputs; in the control policy input includes a specification of a network service type associated with the plurality of network services;
cluster the set of vectorized customer inputs, wherein clustering the set of vectorized inputs includes:
aggregate semantically similar vectorized customer inputs based on comparison of the numerical vectors; and
for individual clusters, identify a representative vectorized customer input based on a centroid of the individual cluster;
for the individual cluster, filter any cluster not exceeding a minimal vectorized customer input threshold to form a set of filtered clusters;
for the filtered clusters, prioritize the individual cluster, wherein the prioritization comprising;
measuring a ranking criteria; and
ranking the cluster based on the measured criteria; and
generate a processing result based on the prioritized, filtered clusters.
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