US 11,687,634 B2
Techniques for multi-voice speech recognition commands
Paul Hurlocker, Richmond, VA (US); Austin Grant Walters, Savoy, IL (US); and Jeremy Edward Goodsitt, Champaign, IL (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Nov. 16, 2020, as Appl. No. 17/99,182.
Application 17/099,182 is a continuation of application No. 16/552,265, filed on Aug. 27, 2019, granted, now 10,839,060.
Prior Publication US 2021/0141884 A1, May 13, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 9/40 (2022.01); G06F 21/32 (2013.01); G10L 17/06 (2013.01); G10L 17/24 (2013.01)
CPC G06F 21/32 (2013.01) [G10L 17/06 (2013.01); G10L 17/24 (2013.01); H04L 63/0861 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An apparatus, comprising:
a processor; and
memory comprising instructions that, when executed by the processor, cause the processor to:
analyze audio communications to determine a conversation between a first entity communicating via the apparatus and a second entity communicating via a second device communicably coupled to the apparatus;
access a trigger library associated with the first entity;
detect an initial trigger in the conversation based on the trigger library, the initial trigger comprising an audible request from the first entity;
detect a subsequent trigger in the conversation based on the trigger library, wherein the subsequent trigger comprises an audible response from the second entity;
determine that the initial trigger and the subsequent trigger are associated with a transaction between the first entity and the second entity based on the trigger library;
generate a first trigger hash based on the initial trigger and the subsequent trigger;
receive a second trigger hash from the second device, the second trigger hash generated by the second device based on the initial trigger and the subsequent trigger;
compare the first trigger hash to the second trigger hash;
authenticate the initial trigger and the subsequent trigger responsive to a determination that the first trigger hash matches the second trigger hash; and
generate a prompt for the transaction in response to authenticated detection of the initial trigger and the subsequent trigger.