US 11,682,489 B2
Senior living engagement and care support platforms
Stephen Dunstan, Tempe, AZ (US); Kami LaVallier, Pekin, IL (US); Edward P. Matesevac, Normal, IL (US); Mary Kay Mueller, Normal, IL (US); Vallory Clardy, Fremont, CA (US); Matthew Morrison, Mesa, AZ (US); Nirav Patel, Plano, TX (US); Francesco Radicati, Palo Alto, CA (US); Beth Ann Snell, Anchor, IL (US); Cara Lawlor Quigley, Bloomington, IL (US); Caroline Mead, Bloomington, IL (US); Kelsey Schachter, Bloomington, IL (US); Brea Dutt, Bloomington, IL (US); Lindsay Meyer, Bloomington, IL (US); Leny Santana, Bloomington, IL (US); Marta Coleman, Bloomington, IL (US); and Christine Pizzo, Bloomington, IL (US)
Assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed by State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed on May 13, 2022, as Appl. No. 17/744,079.
Application 17/744,079 is a continuation of application No. 17/520,472, filed on Nov. 5, 2021, granted, now 11,380,439.
Application 17/520,472 is a continuation of application No. 17/461,627, filed on Aug. 30, 2021.
Application 17/461,627 is a continuation of application No. 17/324,993, filed on May 19, 2021, granted, now 11,107,581, issued on Aug. 31, 2021.
Application 17/324,993 is a continuation of application No. 17/038,738, filed on Sep. 30, 2020, granted, now 11,056,235, issued on Jul. 6, 2021.
Application 17/038,738 is a continuation of application No. 16/996,592, filed on Aug. 18, 2020.
Claims priority of provisional application 63/041,409, filed on Jun. 19, 2020.
Claims priority of provisional application 62/935,860, filed on Nov. 15, 2019.
Claims priority of provisional application 62/935,854, filed on Nov. 15, 2019.
Claims priority of provisional application 62/892,207, filed on Aug. 27, 2019.
Claims priority of provisional application 62/888,746, filed on Aug. 19, 2019.
Prior Publication US 2022/0270755 A1, Aug. 25, 2022
Int. Cl. G16H 40/67 (2018.01); G16H 80/00 (2018.01); G16H 10/60 (2018.01); G06F 3/16 (2006.01); H04L 51/02 (2022.01)
CPC G16H 40/67 (2018.01) [G06F 3/167 (2013.01); G16H 10/60 (2018.01); G16H 80/00 (2018.01); H04L 51/02 (2013.01)] 21 Claims
OG exemplary drawing
 
1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the at least one processor of the ECSP computer device is programmed to:
store user information for a senior user associated with a first client device, the first client device configured to receive a user interaction and communicate with the chatbot;
store caregiver information for a plurality of caregivers, wherein each caregiver of the plurality of caregivers is associated with a second client device of a plurality of second client devices, wherein the plurality of caregivers are members of a circle of care of the senior user;
continuously monitor for a senior user interaction indicating that the senior user has interacted with the chatbot;
receive registration information for a first caregiver from a second client device associated with the first caregiver to add the first caregiver to the plurality of caregivers;
present, via a user interface of the first client device, at least a portion of the registration information for the first caregiver;
receive, audibly via the chatbot of the first client device, a response from the senior user; and
approve or deny the first caregiver based on the response from the senior user.