CPC H04N 21/4667 (2013.01) [G06N 3/045 (2023.01); H04N 21/251 (2013.01); H04N 21/4665 (2013.01)] | 22 Claims |
1. A method for log based issue prediction, the method comprising:
receiving, on a processing server, system log files from a customer-premises equipment, the system log files containing events that are logged by an operating system of the customer-premises equipment;
parsing, by the processing server, the events of the system log files to processes and mapping the processes to one or more components of the customer-premises equipment;
extracting, by the processing server, features from the mapped processes of the one or more components of the customer-premises equipment;
classifying, by the processing server, the extracted features with a first machine learning algorithm;
predicting, by the processing server, anomalies in one or more components of the customer-premises equipment with a second machine learning algorithm using the classified features from the first machine learning algorithm; and
executing, by the processing server, a fix of the anomalies in the one or more components of the customer-premises equipment.
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