CPC H04L 51/02 (2013.01) [G06F 11/3476 (2013.01); G06F 18/214 (2023.01); G06F 18/23213 (2023.01); G06F 40/35 (2020.01)] | 18 Claims |
1. A system comprising:
a hardware processor;
a memory device coupled with the hardware processor;
the hardware processor configured to at least:
receive chatbot logs including at least questions received by a chatbot conversing with a user;
cluster the chatbot logs into clusters of potential intents;
detect trending topics by analyzing at least social media content;
compute semantic similarities between the potential intents identified with the clusters, and the trending topics;
based on the computed semantic similarities, correlate at least one of the potential intents identified with at least one of the clusters to at least one of the trending topics; and
trigger training of the chatbot using the chatbot logs associated with the correlated potential intent identified with at least one of the clusters.
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