US 11,677,692 B2
Conversational systems content related to external events
Paulo Rodrigo Cavalin, Rio de Janeiro (BR); Ana Paula Appel, Sao Paulo (BR); Renato Luiz de Freitas Cunha, Sao Paulo (BR); and Bruno Silva, Sao Paulo (BR)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by International Business Machines Corporation, Armonk, NY (US)
Filed on Sep. 15, 2021, as Appl. No. 17/475,555.
Prior Publication US 2023/0084688 A1, Mar. 16, 2023
Int. Cl. G06F 15/16 (2006.01); H04L 51/02 (2022.01); G06F 11/34 (2006.01); G06F 40/35 (2020.01); G06F 18/214 (2023.01); G06F 18/23213 (2023.01)
CPC H04L 51/02 (2013.01) [G06F 11/3476 (2013.01); G06F 18/214 (2023.01); G06F 18/23213 (2023.01); G06F 40/35 (2020.01)] 18 Claims
OG exemplary drawing
 
1. A system comprising:
a hardware processor;
a memory device coupled with the hardware processor;
the hardware processor configured to at least:
receive chatbot logs including at least questions received by a chatbot conversing with a user;
cluster the chatbot logs into clusters of potential intents;
detect trending topics by analyzing at least social media content;
compute semantic similarities between the potential intents identified with the clusters, and the trending topics;
based on the computed semantic similarities, correlate at least one of the potential intents identified with at least one of the clusters to at least one of the trending topics; and
trigger training of the chatbot using the chatbot logs associated with the correlated potential intent identified with at least one of the clusters.