CPC G06F 16/9554 (2019.01) [G06K 7/10297 (2013.01); G06K 7/1417 (2013.01); H04L 63/08 (2013.01)] | 6 Claims |
1. A method of reporting an issue about a point of interest using a network of tags, each tag in the network associated with a distinct point of interest and encoded with a unique tag identifier, the method comprising:
a. receiving a login request from an employee device, the login request received after using the employee device to scan a tag in the network of tags;
b. receiving a content request from a nonemployee device, the content request received in response to using the nonemployee device to scan a tag in the network of tags, the tag scanned by the employee device and the tag scanned by the nonemployee device being either a same tag or a different tag within the network of tags;
c. providing content associated with the content request to the nonemployee device, the provided content relating to the distinct point of interest associated with the tag scanned by the nonemployee device and including an icon or a fillable field for reporting the issue relating to the distinct point of interest; and
d. monitoring the network of tags for an issue report request from the nonemployee device reporting an issue relating to the distinct point of interest.
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