US 11,669,878 B2
Systems and methods for using hardware transmitters to improve customer service
Alex Zadoks, Bloomington, IL (US); Connor Dieckman, Bloomington, IL (US); Stephanie Delong, Bloomington, IL (US); Nihal Shah, Bloomington, IL (US); Alex Littleton, Bloomington, IL (US); and Amber Harris, Bloomington, IL (US)
Assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed by STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed on Apr. 21, 2021, as Appl. No. 17/237,002.
Application 17/237,002 is a continuation of application No. 15/331,376, filed on Oct. 21, 2016, granted, now 11,023,940.
Claims priority of provisional application 62/247,388, filed on Oct. 28, 2015.
Prior Publication US 2021/0241336 A1, Aug. 5, 2021
Int. Cl. G06Q 30/00 (2023.01); G06Q 30/0601 (2023.01); H04L 67/306 (2022.01); H04W 4/02 (2018.01); H04W 4/06 (2009.01); H04W 4/80 (2018.01); H04L 67/52 (2022.01)
CPC G06Q 30/0613 (2013.01) [H04L 67/306 (2013.01); H04L 67/52 (2022.05); H04W 4/02 (2013.01); H04W 4/06 (2013.01); H04W 4/80 (2018.02)] 18 Claims
OG exemplary drawing
 
1. A computer-implemented method of interfacing with an in-store server located within a brick-and-mortar property, wherein the in-store server interfaces with a computing machine located within the brick-and-mortar property that executes a customer information application, the method comprising:
receiving, at a backend server from an electronic device via a network connection, (i) an identification of a customer, and (ii) an identification of a hardware transmitter, the electronic device sending the identification of the customer and the identification of the hardware transmitter in response to detecting the hardware transmitter;
accessing, by the backend server from a database using the identification of the customer, (i) a digital image depicting the customer, and (ii) information associated with an account of the customer, the account related to the brick-and-mortar property; and
transmitting, via the network connection, the digital image depicting the customer and the information associated with the account of the customer to the in-store server, the in-store server transmitting, to the computing machine within the brick-and-mortar property, (i) the digital image depicting the customer and the information associated with the account of the customer, and (ii) a request to initiate the customer information application on the computing machine to cause the computing machine to (i) initiate the customer information application, and (ii) concurrently display the digital image depicting the customer and the information associated with the account of the customer.