US 11,657,228 B2
Recording and analyzing user interactions for collaboration and consumption
Sascha Wiegmann, Uetze (DE)
Assigned to SAP SE, Walldorf (DE)
Filed by SAP SE, Walldorf (DE)
Filed on Jun. 26, 2019, as Appl. No. 16/452,753.
Prior Publication US 2020/0410052 A1, Dec. 31, 2020
Int. Cl. G06F 40/295 (2020.01); G06V 30/40 (2022.01)
CPC G06F 40/295 (2020.01) [G06V 30/40 (2022.01)] 23 Claims
OG exemplary drawing
 
1. A computer implemented method for analyzing screen data to provide collaboration and consumption opportunities, comprising:
detecting an indication that a first user needs help with a document being accessed by the first user via a first client computer;
receiving, by at least one processor, a screenshot of a visible portion of a display of the first client computer at a time point and metadata comprising the indication that the user needs help with the document, wherein the screenshot is captured by the first client computer, and the screenshot and the metadata are associated with the first user;
extracting, by the at least one processor, text from the screenshot using optical character recognition;
determining, by the at least one processor, a topic for the screenshot using the extracted text;
storing, by the at least one processor, a data item in a database, wherein the data item comprises a mapping between the determined topic and the first user, the screenshot, and the metadata associated with the screenshot;
identifying, responsive to the detecting the indication that the first user needs help with the document, one or more other users who are engaged in the determined topic by an artificial intelligence module, based on interactions by the one or more other users with the document; and
providing, by the at least one processor, a list of the identified one or more other users who are engaged in the determined topic and who have interacted with the document responsive to the detecting the indication that the first user needs help with the document.