US 11,943,131 B1
Confidence reinforcement of automated remediation decisions through service health measurements
Steven Michael Holl, Sarasota, FL (US); Jason A. Kuhne, Hopkinton, MA (US); Jason Michael Coleman, Hendersonville, NC (US); and Gonzalo A. Salgueiro, Raleigh, NC (US)
Assigned to CISCO TECHNOLOGY, INC., San Jose, CA (US)
Filed by Cisco Technology, Inc., San Jose, CA (US)
Filed on Jul. 26, 2023, as Appl. No. 18/359,152.
Int. Cl. H04L 43/55 (2022.01); G06N 5/022 (2023.01); H04L 41/06 (2022.01)
CPC H04L 43/55 (2022.05) [G06N 5/022 (2013.01); H04L 41/06 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
by a controller configured to communicate with devices of a network, storing classifiers assigned to groups of the devices to identify device commonality that is distinct for each group;
associating, to the classifiers, historical probabilities of success with which an automated response executed by one or more of the devices remediates a device alarm event;
when a device of the devices reports the device alarm event, identifying each classifier to which the device belongs, each historical probability for each classifier, and classifier thresholds;
determining to execute the automated response on the device using each historical probability and the classifier thresholds;
after the automated response is executed on the device, performing a service test to test a service supported across the devices, and monitoring test results from the service test; and
after the service test, updating each historical probability using the test results.