US 11,941,690 B2
Reducing account churn rate through intelligent collaborative filtering
Collu Rohit Rao, Chennai (IN)
Assigned to PAYPAL, INC., San Jose, CA (US)
Filed by PAYPAL, INC., San Jose, CA (US)
Filed on Feb. 6, 2023, as Appl. No. 18/164,818.
Application 18/164,818 is a continuation of application No. 16/714,634, filed on Dec. 13, 2019, granted, now 11,574,361.
Prior Publication US 2023/0196451 A1, Jun. 22, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 40/02 (2023.01); G06Q 20/40 (2012.01); G06Q 30/0201 (2023.01); G06Q 40/12 (2023.01)
CPC G06Q 40/02 (2013.01) [G06Q 20/407 (2013.01); G06Q 30/0201 (2013.01); G06Q 40/125 (2013.12)] 20 Claims
OG exemplary drawing
 
1. A service provider system comprising:
a non-transitory memory; and
one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the service provider system to perform operations comprising:
accessing account information for an account, wherein the account information is associated with a plurality of services utilized by the account with the service provider system;
computing a first vector for the account based on the plurality of services;
comparing, using a machine learning (ML) model trained for vector comparisons of account similarities, the account to a plurality of other accounts using the first vector and a plurality of other account vectors for the plurality of other accounts, wherein the plurality of other account vectors are also based on the plurality of services;
computing, using the ML model, an account similarity measurement between the first vector and each of the plurality of other account vectors using a vector comparison computational operation; and
outputting a churn score for the account based on the account similarity measurements.