US 11,936,810 B2
Automated call requests with status updates
Eyal Segalis, Tel Aviv (IL); Daniel Walevski, Brooklyn, NY (US); Yaniv Leviathan, New York, NY (US); and Yossi Matias, Tel Aviv (IL)
Assigned to GOOGLE LLC, Mountain View, CA (US)
Filed by GOOGLE LLC, Mountain View, CA (US)
Filed on Jan. 23, 2023, as Appl. No. 18/100,433.
Application 18/100,433 is a continuation of application No. 17/236,781, filed on Apr. 21, 2021, granted, now 11,563,850.
Application 17/236,781 is a continuation of application No. 15/940,113, filed on Mar. 29, 2018, granted, now 11,012,560, issued on May 18, 2021.
Application 15/940,113 is a continuation of application No. 15/621,897, filed on Jun. 13, 2017, granted, now 10,542,143, issued on Jan. 21, 2020.
Claims priority of provisional application 62/349,396, filed on Jun. 13, 2016.
Prior Publication US 2023/0164268 A1, May 25, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/493 (2006.01); G06F 40/20 (2020.01); G06F 40/205 (2020.01); G06F 40/56 (2020.01); G06N 20/00 (2019.01); G06Q 10/06 (2023.01); G06Q 10/10 (2023.01); G10L 15/00 (2013.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); H04M 3/42 (2006.01); H04M 3/58 (2006.01); H04M 3/60 (2006.01); G10L 13/08 (2013.01); G10L 25/63 (2013.01)
CPC H04M 3/4936 (2013.01) [G06F 40/20 (2020.01); G06F 40/205 (2020.01); G06F 40/56 (2020.01); G06N 20/00 (2019.01); G06Q 10/06 (2013.01); G06Q 10/10 (2013.01); G10L 15/005 (2013.01); G10L 15/1807 (2013.01); G10L 15/222 (2013.01); H04M 3/42042 (2013.01); H04M 3/42093 (2013.01); H04M 3/493 (2013.01); H04M 3/58 (2013.01); H04M 3/60 (2013.01); G10L 13/08 (2013.01); G10L 15/1815 (2013.01); G10L 2015/227 (2013.01); G10L 25/63 (2013.01); H04M 2242/18 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method implemented by one or more processors, the method comprising:
receiving a search query from a human user, the search query being received via a search interface of a web browser executing at a computing device of the human user;
in response to receiving the search query from the human user:
causing one or more search results that are responsive to the search query to be provided for presentation to the human user via the search interface of the web browser executing at the computing device of the human user;
receiving user input from the human user, the user input being directed to a given search result, from among the one or more search results, and the user input being received via the search interface displayed at the computing device of the human user;
in response to receiving the user input from the human user:
identifying, based on the user input, (i) a task to be performed by a bot and on behalf of the human user, and (ii) an entity associated with the task to be performed by the bot and on behalf of the human user; and
causing the bot to initiate performance of the task, wherein causing the bot to initiate performance of the task comprises:
causing the bot to initiate, on behalf of the human user, a telephone call with the entity, and
causing the bot to conduct, on behalf of the human user and based on the user input, a telephone conversation with a human representative of the entity to perform the task; and
subsequent to the bot performing the task:
generating, based on the telephone conversation with the human representative of the entity, a notification associated with performance of the task; and
causing the notification to be provided for presentation to the human user via the computing device of the human user.