US 11,935,074 B2
Casino patron engagement system
Eugene Bond, Trabuco Canyon, CA (US); Gandalf Hudlow, San Marcos, CA (US); Jie Zhou, Beijing (CN); Lu Zhao, Beijing (CN); Wei Yan, Beijing (CN); Wei Gong, Beijing (CN); Sina Miri, Menlo Park, CA (US); and John E. Burden, Las Vegas, NV (US)
Assigned to IGT, Las Vegas, NV (US)
Filed by IGT, Las Vegas, NV (US)
Filed on Oct. 5, 2020, as Appl. No. 17/062,793.
Application 17/062,793 is a continuation of application No. 15/672,863, filed on Aug. 9, 2017, abandoned.
Claims priority of provisional application 62/377,967, filed on Aug. 22, 2016.
Prior Publication US 2021/0090094 A1, Mar. 25, 2021
Int. Cl. G06Q 30/02 (2023.01); G07F 17/32 (2006.01)
CPC G06Q 30/02 (2013.01) [G07F 17/3223 (2013.01); G07F 17/3225 (2013.01); G07F 17/3234 (2013.01); G07F 17/3239 (2013.01); G07F 17/3255 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A casino patron engagement system comprising:
a server configured to securely communicate with a casino employee mobile device, wherein the casino employee mobile device is loaded with an employee application and configured to search for a casino patron mobile profile beacon that is outputted by a casino patron mobile device of a casino patron, wherein the casino patron mobile device is loaded with a casino mobile patron profile application and configured to automatically output the casino patron mobile profile beacon including broadcast packets receivable and identifiable by the casino employee mobile device;
the server further configured to send to the casino employee mobile device casino employee achievement measurement data displayable by the casino employee mobile device;
the server further configured to receive from the casino employee mobile device profile ID data that is obtained by the casino employee mobile device as a result of detecting the casino patron mobile profile beacon outputted by the casino patron mobile device;
the server further configured to, responsive to receipt of the profile ID data from the casino employee mobile device, send to the casino employee mobile device patron profile data associated with the profile ID data, wherein the patron profile data enables the employee application to cause a display device of the casino employee mobile device to display patron profile information comprising an image of the casino patron, a name of the casino patron, and an indication of a complementary item previously provided to the casino patron in association with proximity information received from the casino patron mobile profile beacon to enable the casino employee to have information for interaction with the casino patron, wherein the patron profile information comprises:
a floor map;
an employee location indicator displayed on the floor map and representing a current location of the casino employee mobile device; and
a patron location indicator displayed on the floor map and representing a current location of the casino patron mobile device, the patron location indicator identifying a priority level of the casino patron relative to other casino patrons and a priority level of each of a plurality of patron engagement campaigns associated with the casino patron, the patron location indicator being user-selectable to display the information for completing the plurality of patron engagement campaigns associated with the casino patron;
the server further configured to assign a task of one or more of the patron engagement campaigns associated with the casino patron to a selected casino employee based at least in part on (1) a current location of a casino employee mobile device associated with the selected casino employee, (2) a quantity of tasks assigned to the selected casino employee relative to other casino employees, and at least one of (3a) a patron satisfaction ranking associated with the selected casino employee or (3b) an employee history associated with the casino patron and the selected casino employee;
the server further configured to cause a display, by a display device of one of an electronic gaming machine and the casino patron mobile device, of a survey that enables the casino patron to provide patron feedback after the selected casino employee completes a task for the casino patron; and
the server further configured to receive the patron feedback from the one of the electronic gaming machine and the casino patron mobile device.